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SHIPPING POLICY
All our orders are dispatched within 1-2 days, unless a specific delivery date is requested. Once your order has been packaged and sent on its way, we'll provide you with a tracking number and a dispatch notice.
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All our bouquets are sent via Royal Mail 24hr tracked delivery. Royal Mail will endeavour to deliver your bouquet the next working day, this service is generally reliable for next day delivery, however is not guaranteed. If you require guaranteed next day delivery, please do get in touch with the team. During seasonal and busy postal periods the delivery timeframe may be extended past 24hrs. Bouquets will be sent the day before your expected delivery date, with the initial it will be delivered the following day using this 24hr tracked service. Due to us using a third party for UK wide deliveries, if a parcel is delayed in transit, using the 24hr tracked service, we are unable to offer compensation for any delays. If you haven't specified a specific delivery date on your order, we will send out your bouquet to arrive on the next available day.
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Our flowers can be delivered anywhere in the UK the very next day when ordered before 12pm. Our standard delivery days UK wide are Tuesday, Wednesday, Thursday and Friday. Saturday delivery is available for an extra £5 charge, applicable at checkout. Local delivery prices will vary dependent on location.
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Return & Exchange Policy
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shipping & returns
Banksia botanicals
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If your item has been damaged during transit, please do get in touch and we will be more than happy to discuss your options with you.
If your flowers do arrive damaged, please contact us within a 24 hour period after receipt. If a non perishable item arrives damaged you will have 14 days to get in touch.
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Please send us a message via our contact page, email us or call us to report. We will need photos of the damaged product and also a description of the damage that has been caused.
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Buyers are responsible for any return postage.
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We are here to help, so please do get in touch if you have any questions or concerns.
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If you are not 100% happy with your experience with us please do get in touch and let us know via email or phone.
Our refunds policy only covers the aspects of our business that we have direct control over and does not cover the actions of third parties.
Our policy is not applicable to issues that are not directly under our control for example if a customer enters an incomplete or incorrect delivery address, if a delivery is refused by the recipient or business/hospital/hotel etc., if multiple delivery attempts are made unsuccessfully, if we are awaiting missing information from the customer ie a missing address line or inaccurate delivery information. Please also note, once flowers have been despatched, we are unable to change the address.
Refunds and resends are at our own discretion and will all need to be investigated with our courier before any action can be taken.
If your bouquet has arrived in poor condition, please get in touch with us within the first 24 hours of the bouquet arriving. We may require photographic evidence of its condition.
Our office hours are Mon-Fri 10AM to 4PM, all correspondence will be handled within this time.
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