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SHIPPING & RETURNS

SHIPPING POLICY

All our orders are dispatched within 1-2 days, unless a specific delivery date is requested.  Once your order has been packaged and sent on its way, we'll provide you with a tracking number and a dispatch notice. 

All bouquets are sent via Royal Mail Special Guaranteed Delivery service and will arrive via next day delivery before 1pm.  If you haven't specified a specific delivery date on your order, we will presume that you wish for it to arrive the very next day. 

Our flowers can be delivered anywhere in the UK the very next day when ordered before 4pm. Our standard delivery days UK wide are Tuesday, Wednesday, Thursday and Friday. Saturday delivery is available for an extra £5 charge, applicable at checkout. Local delivery prices will vary dependent on location. 

Return & Exchange Policy

If your item has been damaged during transit, please do get in touch and we will be more than happy to discuss your options with you.

 

If your flowers do arrive damaged, please contact us within a 24 hour period after receipt. If a non perishable item arrives damaged you will have 14 days to get in touch.  

Please send us a message via our contact page, email us or call us to report. We will need photos of the damaged product and also a description of the damage that has been caused.

Buyers are responsible for any return postage.

We are here to help, so please do get in touch if you have any questions or concerns.

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