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SHIPPING & RETURNS
SHIPPING POLICY
All our orders are dispatched within 1-2 days, unless a specific delivery date is requested. Once your order has been packaged and sent on its way, we'll provide you with a tracking number and a dispatch notice.
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All bouquets are sent via Royal Mail Special Guaranteed Delivery service and will arrive via next day delivery before 1pm. If you haven't specified a specific delivery date on your order, we will send out on the earliest possible date. (Please note that we use a third party courier to deliver all bouquets and although our courier is very reliable, sometimes things out of our control can go wrong. If you have had a problem with delivery or are not 100% happy with our service, please see below "When things go wrong")
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Our flowers can be delivered anywhere in the UK the very next day when ordered before 12pm. Our standard delivery days UK wide are Tuesday, Wednesday, Thursday and Friday. Saturday delivery is available for an extra £5 charge, applicable at checkout. Local delivery prices will vary dependent on location.
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Return & Exchange Policy
If your item has been damaged during transit, please do get in touch and we will be more than happy to discuss your options with you.
If your flowers do arrive damaged, please contact us within a 24 hour period after receipt. If a non perishable item arrives damaged you will have 14 days to get in touch.
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Please send us a message via our contact page, email us or call us to report. We will need photos of the damaged product and also a description of the damage that has been caused.
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Buyers are responsible for any return postage.
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We are here to help, so please do get in touch if you have any questions or concerns.
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If you are not 100% happy with your bouquet buying experience with us please do get in touch and let us know via email or phone. If a problem with your order was directly our fault we will of course strive to make you a happy customer once again.
Our refunds policy only covers the aspects of our business that we have direct control over and does not cover the actions of third parties.
Our policy is not applicable to issues that are not directly under our control for example if a customer enters an incomplete or incorrect delivery address, if a delivery is refused by the recipient or business/hospital/hotel etc., if multiple delivery attempts are made unsuccessfully, if we are awaiting missing information from the customer ie a missing address line or inaccurate delivery information. Please also note, once flowers have been despatched, we are unable to change the address.
Refunds and resends are at our own discretion and will all need to be investigated with our courier before any action can be taken.
If your bouquet has arrived in a poor state we will of course send out a replacement bouquet. We will require a photo of the condition of the flowers within 24 hours.
Our office hours are Mon-Fri 10AM to 4PM, all correspondence will be handled within this time frame.
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